Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as secure checkout options available through Shopify. All payments are encrypted and processed securely.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Once an order is placed, changes or cancellations may not be possible. If you need assistance, please contact us as soon as possible and we’ll do our best to help.
Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive a confirmation email with your order details.
Shipping
Where do you ship to?
We currently ship within your country. Available shipping options and rates are displayed at checkout.
How long does shipping take?
Delivery times vary by location. Usually it takes 8-12 days. Please note that shipping times may vary due to customs or carrier delays.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number via email.
Returns
What is your return policy?
You may request a return within 30 days of delivery. Items must be unwashed and in original condition.
Can I try items before returning them?
Yes. Items may be tried on to assess fit and comfort, but they must remain in original condition with no signs of wear.
How do I start a return?
Please contact our customer support team at support@velorawearco.com, and we’ll guide you through the next steps.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is faulty.
Products & Sizing
How do I choose the right size?
We recommend referring to our size guide available on each product page. If you’re between sizes or need help, feel free to contact us.
Do colors look exactly the same in real life?
We strive to display our products as accurately as possible. However, colors may vary slightly due to lighting and screen settings.
About Velora
What is Velora all about?
Velora creates elevated essentials designed for real life. Our pieces are made to move with you, comfortable, refined, and timeless, not trend-driven.
Where are your products made?
We work with trusted manufacturing partners internationally to ensure quality craftsmanship and consistent standards.
Customer Support
How can I contact you?
You can reach us anytime at support@velorawearco.com
What are your support hours?
We respond to inquiries within 12 hours, Monday to Friday.
General
Do you offer promotions or discounts?
Occasionally, we offer exclusive promotions. Subscribe to our newsletter to stay updated.
Is my personal information safe?
Yes. Your privacy is important to us. Please review our Privacy Policy for full details on how we protect your information. Still have questions? We’re here to help, contact us anytime.